This section combines all essential policies + FAQs into one place for easy access:

 • FAQ (Common Questions)

 • Terms of Service

 • Refund & Return Policy

 • Product Reuse Guide (Especially for lace & refurbished wigs)

 • Shipping Info (linked to Section 2)

💡 Simple, straight answers. No fluff.

We offer both:

 • Refurbished Wigs: Preloved units deep-cleaned, sanitized, restructured, and styled for a second life. Ready to wear.

 • New Wigs & Bundles: Labeled clearly and priced accordingly. Every product description will say whether it’s refurbished or brand new.

🧼 Refurb wigs are Bují-certified and undergo a 4-step restoration process for hygiene + glam.

• BUJÍBond Gel: Glueless hold for soft installs — beginner-friendly, no harsh residue, daily wear.

 • BUJÍBond Glue: Long-hold, stronger formula for extended wear. Water-resistant and made for active or high-sweat days.

💋 Gel = soft hold, Glue = strong hold. Choose based on how long you want the slay to last.

Yes! You can absolutely reuse your wigs or lace — especially with the right prep and removal:

 • Clean off glue/gel residue after each use.

 • Use your BUJÍBond Lace Glue Remover for gentle maintenance.

 • Store on a wig stand or mannequin to preserve shape.

🛠️ We’ll soon release full tutorials inside the Lace Tech Lab to teach proper wig care + reuse techniques.

Currently, we don’t offer custom wig builds or sizing. However:

 • We do occasionally drop rare refurbished units or styled exclusives in limited quantities.

 • Subscribe to the BUJÍVIPCLUB to get alerts for exclusive drops + restocks.

All digital products are sent instantly via email after purchase.

Make sure to:

 • Check your Spam or Promotions folder

 • Download immediately and save your files

 • Use correct email when downloading 

💾 Still can’t find it? Use the support form to resend access.

📜 Terms of Service

By placing an order, you agree to:

 • Our processing + shipping timelines

 • No refunds or cancellations after your order is shipped

 • All communication must go through official support channels

• All sales are final due to the nature of lace + hygiene-related products.

 • We do not accept returns on wigs, lace, or glue/gel.

 • If your order arrives damaged, please send photos within 48 hours and we will evaluate for store credit or replacement (if applicable).

🔁 Each product is quality-checked before shipping, and refunds are only considered under very specific circumstances.

We recommend:

 1. Using alcohol or remover spray to dissolve glue gently

 2. Never pulling lace without softening the adhesive

 3. Washing in lukewarm water with sulfate-free shampoo

 4. Air drying on a wig head and reapplying with care

📍 More tutorials coming soon in the Wig Revival Lab & Lace Tech Lab.

Make sure you’ve:

 • Read this section in full

 • Checked your spam for emails

 • Waited up to 72 hours for tracking or backorder updates

Still stuck? Head to the [📞 Contact & Support] center and we’ll help out 💗

Once your order is placed, it enters our prep queue. Here’s what to expect:

 • Processing Time: 3–5 business days (Monday–Friday)

→ During high-volume drops, restocks, or holidays, please allow 5–7 business days.

 • Preorders or Backordered Items: May take up to 10–14 business days depending on vendor clearance, customs, or restock delays.

 • Digital Products: Delivered instantly to your email inbox upon checkout.

✧ You’ll receive a shipping confirmation email with a tracking link once your order has been packed + scanned in.

This section helps customers understand how weather can affect lace adhesive products and what to do if issues arise. It’s also where your thermal mailer option gets explained clearly to avoid confusion, complaints, or unnecessary refunds.

⸻

🧊 Cold Weather + Frozen Product Notice

Due to the nature of our glue, gels, and lace adhesives, extreme cold weather can cause:

 • Freezing or thickening of the formula

 • Temporary separation or bubbles in the product

 • Delayed performance until fully thawed

⚠️ Please be aware that lace adhesives are liquid-based and can freeze in temperatures under 40°F during transit. This is especially common in winter months and colder states.

⸻

💡 What We Recommend:

We highly recommend choosing the thermal mailer shipping upgrade during checkout when ordering adhesives during colder seasons or if you’re located in:

 • Northern / Midwest U.S.

 • Canada or international

 • Any climate currently below 40°F

The thermal mailer adds an extra layer of protection to help preserve your product during transit and prevent freezing.

⸻

❄️ What If It Arrives Frozen?

If your lace adhesive arrives cold, stiff, or frozen, please allow 24-48 hours to thaw at room temperature. Gently shake before use.

If your product is still frozen or damaged after 24 hours of thawing, please contact us within 24 hours of delivery (based on tracking).

We’ll help resolve the issue if reported in time.

⚠️ After 24 hours, we cannot take action, issue refunds, or replace the item.

⸻

📌 Summary (Customer-Friendly List View):

 • 🧊 Lace adhesives can freeze in cold weather

 • 🚚 Always select thermal mailer option if temps are low

 • 🆘 Contact us within 24 hrs of delivery if issue remains

 • 🚫 We are not responsible for frozen products not reported within 24 hrs

Standard processing is 2–5 business days for most orders unless stated otherwise on the product page. During launches or high-volume times, please allow extra time. You’ll receive an email with tracking once it’s been scanned in by USPS or your selected carrier.

Yes! We ship worldwide. International shipping rates are calculated at checkout based on your location. Please note that customs fees or delays may occur depending on your country.

We ship via USPS (default) and occasionally UPS depending on your location or package size.

 • Standard shipping typically takes 5-8 business days after processing.

 • Express options may be available at checkout if you need your slay ASAP.

📍Once shipped, delays by the carrier are out of our control, but we’ll always help if something seems off!

Tracking is emailed automatically as soon as your order is packed and scanned. Please check spam/junk folders too. If it’s been 5+ business days and you still haven’t received tracking, feel free to reach out through our Help Center portal or email.

Sometimes tracking can take 72-48 hours to update, especially if your order just left the facility.

Try this first:

 1. Double-check the tracking link in your email.

 2. Give it 1–2 full business days to populate.

 3. Still no update after 3 days? Reach out to us using the Contact & Support form below.

🧠 Note: We cannot open a missing mail claim until tracking is officially stalled for 3–5 business days.

Nooo, not our worst nightmare 😩 but don’t panic!

Here’s what to do:

 1. Confirm your shipping address was correct on the order.

 2. Check with nearby neighbors or around your mailbox area.

 3. Contact your local post office — sometimes they mark as “delivered” before it actually arrives.

📨If you still can’t locate your package, you can file a missing mail claim with USPS. We’re happy to assist with forms if needed, but once delivered, we are not responsible for lost/stolen packages. We’ll help file a claim or escalate if needed.

We typically ship everything together, but in some cases:

 • If you ordered a backordered glue/gel, it may ship separately or slightly delayed.

 • If your cart included digital products, those are sent to your email instantly and won’t delay the physical items.

💡 Your melt bundles, glues, or refurbished wigs may arrive in separate mailers if packed individually.

Some of our hottest items (like the BUJÍBond Glue or Melt Bundles) go fast!

 • If you placed an order during a restock with backordered glue, you’ll see updates via email once we receive vendor clearance.

 • Backordered glues usually ship within 5–10 business days after customs release.

 • We announce all updates on Instagram + via our site banners.

📦 Once in hand, your order is packed same or next day and shipped out immediately!

Use the Contact & Support form or email us directly at info@bujibratt.com

Include your:

 • Full name

 • Order number

 • Clear details of your concern

 • Any photos (if applicable, especially for damage)

We respond to all order inquiries within 1–2 business days.

We do not offer refunds on any of the following:

 • Used or tampered products (including lace products that have been opened or tried on)

 • Digital products (ebooks, courses, templates, etc. are final sale)

 • Refurbished wigs due to hygiene and customization

 • Orders delivered per tracking but reported missing (see issue resolution steps below)

If an error occurred on our part, we will assess and correct it with either a replacement or store credit, depending on the case.

At this time, we do not accept returns due to:

 • The personal nature of wigs, adhesives, and hair care items

 • The custom, hand-processed, or delicate state of refurbished and styled lace products

 • The safety and hygiene policies protecting our customers and team

If you’re unsure about your purchase, feel free to contact us BEFORE ordering. We’re happy to help clarify anything.

We aim to keep things fair and clear. If any issue comes up, here’s the time frame to report it:

 • Orders marked delivered (but not received):

Must be reported within 48 hours of the tracking update.

 • Missing items or incorrect order:

Must be reported within 24–48 hours after your order is delivered.

 • Products damaged in transit:

Must be reported within 24 hours of delivery with photo evidence.

 • Frozen adhesive or weather-damaged items:

Must be reported within 24 hours of delivery, including clear photos or videos showing the condition.

If your issue falls under any of these, please email us at:

📧 info@bujibratt.com

Make sure to include:

 • Your full name

 • Order number

 • A detailed description of the issue

 • Clear photo(s) or video(s) of the item in question

If it’s past the timeframe, we cannot guarantee resolution—so please don’t delay in reaching out!

 • Packages returned to us due to incorrect address, failed delivery, or not being claimed are not eligible for a refund.

 • We will contact you once received, and you can pay to reship it.

 • ❌ No refunds on used, digital, or final sale items

 • ❌ No returns accepted

 • ✅ Replacement/store credit offered case-by-case for verified issues

 • 📆 Time-sensitive reporting is required for any claims

 • 💌 Contact us with detailed info & photos within your resolution window

Immediately after checkout, you’ll receive a link via email to access your digital download. If you don’t see it within a few minutes, check your spam or junk folder.

Search your inbox and spam for “BujíBratt” or “Your digital order is ready.” Still missing? Email us at [your support email] with your order number.

Yes! As long as you purchased under your email, we can re-send the file. Please allow up to 24-48 business hours for processing.

Due to the nature of digital files, all digital products are final sale.

It’s our private soft-life circle — get early access to restocks, exclusive discount codes, and VIP drops before the public.

Sign up through any of our product pages or opt-in forms — or click the “VIP Club” button in the main menu or footer!

Yes! BUJÍVIPCLUB members get first dibs before we announce it to the public. Join the list to never miss out again.

Yes! All restock opt-ins are part of the BUJÍVIPCLUB — you’ll get first alerts, rewards, and offers.

Some codes may not apply to already discounted or limited-run items — but you’ll always get the best available price as a VIP 💗

 • ✅ Double-checked your tracking link

 • ✅ Reviewed the issue resolution timeframes above

 • ✅ Made sure your product qualifies for a refund or return

 • ✅ Checked your spam/junk for missing digital products or confirmation emails

 • ✅ Included your full name, email & order number when emailing us

We love helping you — but this checklist keeps your support process quick & smooth 💗